Support

1. Quick Help

• If generation fails, wait a few seconds and try again.
• Check your internet connection and refresh the page.
• Confirm your selected situation, tone, and format before generating.

2. Common Issues and Fixes

Generation does not start

Refresh the page and retry. If the issue continues, clear browser cache and reload.

Copy/share actions do not work

Clipboard and share features may be limited by browser permissions. Check site permissions and ensure you are using an up-to-date browser.

Unexpected or low-quality output

Try adjusting the tone or situation and regenerate. Short, specific context usually produces better results.

3. Contact Support

For account, technical, or platform issues, email us at support@excuseify.com .

To help us resolve your issue quickly, include:

• The page you were on (for example, home, FAQ, or category page).
• The selected situation, tone, and format.
• The approximate time the issue happened.
• Your browser and device details.
• A screenshot or short screen recording if possible.

4. Response Time

We typically respond within 1-2 business days. During peak periods, responses may take longer, but we review every request.

5. Security and Responsible Use

Do not share sensitive personal, financial, or medical data in prompts or support messages. If you believe there is a security issue, mention "Security" in your support email subject line.